Terms of Service

1. Acceptance of Terms

By creating an account or using IELTS Memo ("the Service", "we", "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms apply to all users, including free and Pro subscribers.

We reserve the right to update these terms at any time. Continued use of the Service after changes constitutes acceptance.

2. Description of Service

IELTS Memo is an AI-powered writing feedback platform designed to help IELTS candidates improve their writing skills. The Service includes:

• AI-generated band score estimates across Task Achievement, Coherence & Cohesion, Lexical Resource, and Grammatical Range & Accuracy.
• Deep Feedback (Pro): paragraph rewrites, sentence-level upgrades, topic vocabulary lists, and a full Band 7+ revised essay.
• Error pattern tracking and personalised memory profiles built from your submitted essays.
• AI-guided writing assistance (Guide Mode) that provides live coaching as you write.
• Adaptive practice exercises tailored to your identified weaknesses.
• Vocabulary Builder: detection of overused words with AI-generated Band 7+ alternatives.
• Idea Bank: AI-generated argument brainstorming for Task 2 prompts.
• AI-generated IELTS-style task prompts.

3. No Guarantee of IELTS Scores

Our AI features are powered by Claude, a large language model developed by Anthropic. The AI is prompted to apply IELTS band descriptors as accurately as possible, but AI scoring is inherently imperfect and cannot replicate a certified human examiner. Feedback is for educational guidance and practice only.

By using the Service, you acknowledge that your essay content is processed by Anthropic's API. Anthropic does not use API-submitted data to train its models by default. Full details are in our Privacy Policy.

4. Accounts & Eligibility

You must be at least 13 years old to use the Service. By creating an account, you represent that you meet this requirement.

You are responsible for maintaining the security of your account. You are responsible for all activity under your account. Notify us immediately at support@ieltsmemo.com if you suspect unauthorised access.

We reserve the right to suspend or terminate accounts that violate these terms.

5. Subscriptions & Billing

IELTS Memo offers a free plan and a Pro plan. Subscription details:

• Free plan2 essay submissions per month, 2 exercise sets per month, and 2 Guide Mode sessions per month at no cost. No credit card required.
• Pro planPaid subscription billed in USD via Stripe. Available monthly ($15), quarterly ($40), or biannual ($76). Includes 3 essays/day, 5 exercise sets/day, 5 Guide Mode sessions/day, deep feedback (rewrites & upgrades), full analytics, and error pattern memory.
• BillingSubscriptions renew automatically on the schedule you chose (monthly, quarterly, or biannual). You authorise us to charge your payment method on the renewal date.
• CancellationYou may cancel at any time from your account settings. Access continues until the end of the current billing period. No partial refunds are issued.
• RefundsWe offer a full refund within 7 days of your first Pro subscription if you are not satisfied. Email support@ieltsmemo.com to request a refund.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law.
• Submit content that is offensive, defamatory, or infringes on the rights of others.
• Attempt to reverse-engineer, scrape, or extract data from the Service.
• Share your account credentials with others or resell access to the Service.
• Use automated tools to submit essays in bulk or circumvent usage limits.
• Attempt to manipulate or deceive the AI scoring system.

7. Your Content

You retain ownership of the essays and content you submit. By submitting content, you grant us a limited, non-exclusive licence to process, store, and analyse your content solely to provide the Service to you.

We do not share your essays with other users. We do not use your essays to train AI models without your explicit consent. See our Privacy Policy for full details.

8. Intellectual Property

All content, software, and design of IELTS Memo — including the AI feedback, exercise content, and interface — is owned by IELTS Memo and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Service without our written permission.

"IELTS" is a registered trademark of IDP Education Ltd, the British Council, and Cambridge Assessment English. IELTS Memo is an independent service and is not affiliated with or endorsed by these organisations.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or that AI feedback will be accurate or suitable for your specific needs.

To the fullest extent permitted by law, we disclaim all warranties including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the fullest extent permitted by applicable law, IELTS Memo shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of exam scores, opportunity, or data — arising out of your use of or inability to use the Service.

Our total liability to you for any claim arising from these terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim, or USD $50, whichever is greater.

11. Termination

You may stop using the Service and delete your account at any time directly from your Profile settings. Deletion is immediate and permanently removes your account and all associated data. We may suspend or terminate your access if you violate these terms, with or without notice. Upon termination, your right to use the Service ceases immediately.

12. Force Majeure

We are not liable for any failure or delay in providing the Service caused by circumstances beyond our reasonable control, including but not limited to internet or infrastructure outages, third-party API unavailability (including Anthropic, Stripe, or Vercel), natural disasters, or government actions. We will make reasonable efforts to restore the Service as quickly as possible.

13. Governing Law

These terms are governed by the laws of Japan. Any disputes shall be resolved through good-faith negotiation first. If unresolved, disputes shall be submitted to the courts of Japan, unless applicable consumer protection law in your country of residence grants you the right to bring proceedings in your local courts.

14. Contact

For questions about these Terms, contact us at support@ieltsmemo.com.