Refund Policy
Last updated: 13 June 2026
All charges are final
IELTS Memo Pro subscriptions are billed in advance for the period you choose (monthly, quarterly, or biannual). We do not offer refunds for any charge, including partial or prorated refunds for time remaining in a billing period.
Cancel anytime
You can cancel your subscription at any time — go to your Profile and select Manage Billing to open your billing portal, where you can cancel. There's no minimum commitment and no cancellation fee. Cancelling stops future renewals; you keep full Pro access until the end of the billing period you already paid for, then your account reverts to the Free plan.
Failed or declined payments
If a renewal payment fails (e.g. an expired card), Stripe automatically retries it a few times over the following days. You'll get an email if a payment fails so you can update your payment method. If every retry fails, your subscription is cancelled and your account reverts to the Free plan — you won't be charged again after that.
Billing errors & disputes
If you believe you were charged in error — for example, a duplicate charge or a charge after you cancelled — email support@ieltsmemo.com first and we'll investigate and correct genuine billing mistakes. We ask that you contact us before filing a chargeback with your bank or card issuer, since a chargeback can suspend your account while it's being resolved and takes longer than resolving it directly with us.
Payment processing
All payments are processed by Stripe. We never see or store your full card details — Stripe handles that directly per its own PCI-compliant infrastructure.
Your statutory rights
Nothing in this policy limits any refund or cancellation right you're entitled to under mandatory consumer protection law in your country of residence, where such law applies and cannot be waived by agreement.
Questions
See our Terms of Service for the full subscription terms, or contact support@ieltsmemo.com with any questions.
Questions? Email support@ieltsmemo.com